Customer Support Representative (Csr) - Mid Level Experience

Offshore Virtual Assistants, a respected home-based outsourcing company in Australia, requires a Customer Support Representative for our Sydney-based client, who manufactures and retails Sports Products & Accessories.
Customer Service Representative (CSR)
Not limited to the following:
Provide a high level of customer support
Making and receiving phone calls
Communicating with customers through various channels
Answering customer queries and questions
Acknowledging customer complaints
Take ownership of customer issues
Troubleshooting problems and driving resolutions
Collecting prompt and accurate customer feedback
Updating customer records and tickets
Returns and Warranty Claim processing
Processing orders and transactions
Collecting and analysing customer feedback
Creating and updating policies and procedures based on feedback
Dealing with Suppliers
Coordinate with other teams/support to complete the request of customers and communicate effectively with these teams
Administration
Administration tasks as required to support the expansion of the business
The position offers the opportunity for learning and expanding upon skills and knowledge as well as exposure to the daily management of this fast-growing business.
Qualifications and Type of Person:
Must have a minimum of 8 years of Customer Service Experience
Must have Specialist or Mid-Level experience
Must have Customer Service qualifications or similar
Must be passionate about all things relating to customer service with creative problem-solving skills.
Has strong English communication and writing skills
An expert in analysing data, and reporting with Strong skills in Excel and analysing ticket data.
Experienced in Document writing and updating
Can work under pressure
Has worked independently or had long experience in remote working
Tools and Software:
Experienced in SAP, Zoho Desk Ticketing System, Dear Systems, CIN7 Systems, CRM systems or similar
Experienced in using the Shopify Platform or similar
Experience in Aircall or Virtual Phone Systems
Experienced in using Excel, Google worksheets and a good knowledge of Excel features
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