Join a team that is changing millions of lives.
Transforming smiles, changing lives
At Align Technology , we believe a great smile can transform a person's life, so we create technology that gives people the confidence to take on whatever's next. We revolutionized the orthodontic industry with the introduction of the Invisalign system, and we have never lost sight of that spirit of innovation. Our diverse and collaborative teams are constantly pushing the boundaries of what's possible.
Ready to join us?
About this opportunity This position involves providing support to dentists, orthodontists, and their practice staff. Experience in customer care and support in the healthcare setting or other regulated industry is highly desirable, but not essential. The successful candidate must be effective in collaborating with the Customer Support, Sales, Marketing, Onboarding, and Clinical teams.
This position is based in WA, working remotely.
In this role, you will… Manage all customer enquiries received by phone, email, and web chat in a timely and efficient manner ensuring customer satisfaction is achieved.
Collaborate with internal and external teams to support consumers, dentists, and orthodontists.
Ensure each customer query is accurately documented in our internal systems.
Generate the appropriate task, assignment; follow up, note, or resolution for each contact.
Utilise your outstanding customer resolution capabilities to troubleshoot issues end-to-end—working with the dentist and orthodontist to resolve situations.
Proactively seek continuous improvement initiatives to better support consumers, dentists, and orthodontists.
Be alert to trends in requests and issues reported by customers to enable enhanced customer service.
Research information to answer enquiries from customers and share learning with departmental peers and management.
Develop comprehensive knowledge of Invisalign and iTero products and procedures to provide accurate information to customers.
Be an active contributor to team goals, demonstrating a willingness to assist where required to ensure customer expectations are achieved or exceeded during all interactions with the business.
In this role, you'll need … At least 3 years experience in a role supporting and delighting customers whilst delivering results.
A premium customer care offering with an ability to demonstrate genuine empathy.
Excellent organisational and time management capabilities.
Be an advocate for our customers.
Persuasive confident speaker and clear communicator, displaying effective listening skills.
Digitally savvy and confident in navigating various systems.
Good working knowledge of MS Office Suite, which includes Teams, PowerPoint, Outlook, Excel, Word, One Drive, and SharePoint.
Desired Experience with CRM (Customer Relationship Management) software.
In-house software solutions, will require rapid learning of our innovative software solutions which provide our customers with an enriched service offering.
Sound like a good fit? Great! Click the "Apply" link to let us know you are interested. Not the right fit? Don't worry, Align is quickly growing so we are creating more opportunities to expand our Align family. Please consider joining our Talent Network to receive notifications about future jobs or sharing this opportunity with others in your network.
About Align Align Technology is a publicly traded medical device company that is transforming smiles and changing lives. Our global team of talented employees develop innovative technology, tools, and treatment options to help dental professionals worldwide achieve the clinical results they expect. Our digital ecosystem combines the power of technology to create beautiful smiles through the integration of AI and machine learning, digital imaging and visualization, biomechanics, and material science to develop the Invisalign system, the most advanced clear aligner system in the world; iTero Intraoral Scanners and OrthoCAD digital services. Did you know? Align is the world's largest manufacturer of custom 3D-printed materials.
By joining Align, you will be part of a global, fast-growing company in one of the most dynamic industries. Great people, innovative technologies, and meaningful work – these are just some of the things employees say make Align Technology a great place to work.
We respect your privacy. Please review our Applicant Privacy Policies for additional information.
Global Diversity Statement: At Align, we believe in the power of a smile, and we know that every smile is as unique as our employees. As we grow, we will continue building a workforce of diverse cultural backgrounds and life experiences and fostering a culture of open-mindedness and compassion for all our employees. We live our company values by promoting healthy people and healthy communities. All with the intent of changing millions of lives, one unique smile at a time.
Equal Opportunity Statement It is our policy to provide equal employment opportunity in all of our employment practices without regard to race, color, religion, sex, national origin, ancestry, marital status, protected veteran status, age, individuals with disabilities, sexual orientation or gender identity or expression or any other legally protected category. Applicants for positions with Align must be legally authorized to work in the country which they are applying for and verification of employment eligibility will be required as a condition of hire.
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