Customer Support Officer - Work From Home

Job Description:

APA Group is currently seeking a motivated and experienced Customer Support Officer to join our team on a part-time basis. This position will be a work from home opportunity based in Melbourne, Victoria, AU, and requires a minimum of 3 years of experience in a customer support role.

Responsibilities:
1. Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
2. Troubleshoot and resolve customer issues and complaints effectively.
3. Provide product information and assistance to customers.
4. Process orders, returns, and exchanges accurately.
5. Collaborate with other departments to ensure customer satisfaction and resolution of issues.
6. Maintain accurate records of customer interactions and transactions.
7. Identify trends in customer feedback and escalate issues to management as needed.
8. Uphold company policies and procedures at all times.

Requirements:
1. Minimum of 3 years of experience in a customer support role.
2. Strong communication skills, both written and verbal.
3. Excellent problem-solving abilities and a customer-focused attitude.
4. Ability to work independently and prioritize tasks effectively.
5. Driven and resilient personality traits.
6. Strong analytical skills and adaptability.
7. Proficiency in MS Office and CRM software.
8. High school diploma or equivalent required; additional qualification in customer service is a plus.

Benefits:
1. Competitive salary with paid overtime opportunities.
2. Vision insurance and retirement plan options.
3. Flexible work schedule and work from home arrangements.
4. Opportunities for growth and advancement within the company.
5. Supportive and vibrant working environment to foster employee engagement and satisfaction.

Equal Opportunity Statement:
APA Group is an equal opportunity employer and is committed to creating a diverse and inclusive work environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

Deadline to apply: ********

Apply now to join our dynamic team and make a positive impact on our customers' experience!How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.