Customer Support Officer Tier 2

Role Highlights Be part of an innovative and highly customer-oriented service delivery team Be part of a unique IT service desk & provide technical support across govt serv Maintain positive relationships and communication with all staff Role Details As part of the Across Government ICT Service Desk, the Customer Support Officer will be required to work within the framework of ITIL Service Management methodologies. This role provides level 2 support and resolution to products and services including but not limited to Office 365, Unified Communications, Networking, and Infrastructure. This role requires strong technical skills to support various Microsoft 365 service offerings and experience in a service desk environment where quality customer satisfaction is consistently maintained. Special Conditions Applicantswill be required to undergo the appropriate and relevant Employment ScreeningAssessment(s) required for this role in line with the DPC Employment ScreeningPolicy.Thisrole requires: National Police Check (required for allroles)TheIncumbent will be required to participate in the department's PerformanceManagement Program.TheIncumbent may be assigned to another position at this remuneration level orequivalent.Somework outside normal hours and some intrastate/interstate travel involvingovernight absences may be required.Workwithin a confidential, commercially orientated and at times politicallysensitive environment.OCIOfulfils the role of Control Agency for Cyber Crisis on behalf of the DPC, asspecified in the State Emergency Management Plan. You may be required toparticipate in Control Agency responsibilities subject to appropriate trainingand induction.