Job Title: Customer Support Officer - Suncorp Bank Division: Suncorp Bank Location: Brisbane About Us At Suncorp Bank you can build a career with exceptional growth potential, within a culture of purpose and belonging. As part of the ANZ Group, when you apply to join Suncorp Bank, you'll be directed to ANZ systems and receive correspondence and notifications from ANZ as part of the recruitment process. About the Role This role exists within Fulfilment and Servicing to deliver exceptional customer service to our existing (Releases) customer network. The Releases function handles the timely completion of Home Loan Partial and Full Release matters for our existing customer base. This Customer Support Officer role encompasses: Review, investigation and finalisation of Partial and Full Release matters Effecting settlements in PEXA or via FMS for paper settlements Completion of data entry and workflow activities Review and updating of new to Suncorp Bank banking accounts where required Timely completion of reporting activities as required Identification and reporting of errors and incidents Maintain required benchmark efficiencies and error rates through agreed throughput with leader Any other tasks as advised by Leader What will your day look like? As a Customer Support Officer, your accountabilities include: High attention to detail with regards to data quality, making sure that first-time execution is a focus when completing all tasks Advanced communication skills both verbal and written for team, department or external, conveying this coherently and confidently Timely actioning and completion of tasks to meet agreed service level agreement Completion of regulatory and company compliance through computer-based training courses being completed on time Identify case management initiatives as required, develop and then communicate to team Embrace Suncorp Bank Compass and culture and demonstrate these behaviours consistently Support Banking and Wealth in projects and deliverables Develop and foster an environment and team culture Drive a positive risk and governance culture. What will you bring? To grow and be successful in this role, you will ideally bring the following: Strong industry experience, Desired Demonstrable experience with operational processes and systems (e.g. CBP, Hogan, Sunlink, Allfi etc) – Desired Experience in roles requiring high levels of detail attention and risk Experience dealing with stakeholders both internal and external Customer Service experience (Store or Contact Centre) You're not expected to have 100% of these skills. We value a growth mindset, so if you have most of these things in your toolbox, we'd love to hear from you. So why join us? From the moment you join ANZ, you'll be doing meaningful work that will shape a world where people and communities thrive. But it's not just our customers who'll feel your impact. You'll feel it too. Because at ANZ, you'll have the resources, opportunities, and support you need to take the next big step in your career. We're a diverse bunch at ANZ in different roles, different locations, doing different things. That's why we have a range of flexible working arrangements, so our people can 'make work, work for them'. We also provide a range of benefits including access to health and wellbeing services and discounts on selected products and services from ANZ and more. At ANZ, you'll be part of an organisation where the different backgrounds, perspectives and life experiences of our people are celebrated. That's because we're committed to building a workplace that reflects the diversity of the communities we serve. We welcome applications from everyone and encourage you to talk to us about any adjustments you may require to our recruitment process or the role itself. If you're a candidate with a disability or access requirement, and have an enquiry about the support provided, please let us know on your application or visit ANZ Accessibility and Inclusion Programs for alternate contact methods. To find out more about working at ANZ, visit careers. You can apply for this role by visiting ANZ Careers and searching for reference number 79738. Job Posting End Date#J-18808-Ljbffr