Job Title: Customer Support Officer - Suncorp BankDivision: Suncorp BankLocation: BrisbaneAbout UsAt Suncorp Bank you can build a career with exceptional growth potential, within a culture of purpose and belonging. As part of the ANZ Group, when you apply to join Suncorp Bank, you'll be directed to ANZ systems and receive correspondence and notifications from ANZ as part of the recruitment process.About the RoleAs a Customer Support Officer, you will be responsible for delivering exceptional customer service to our new and existing customer network through the timely fulfilment of construction loans.What will your day look like?As a Customer Support Officer, you will:Review, investigate and case manage construction/progress funding mattersMaintain and update customer information in various Suncorp Bank systemsValidate documentation, receipts and invoices prior to payments being madeProcess payments to customers, builders, vendors and suppliers at various stages of constructionLiaise with a range of internal and external stakeholders throughout the construction processTimely completion of ledger reporting activities as requiredIdentification and reporting of errors and incidentsMaintain required benchmark efficiencies and error rates through agreed throughput with leaderTimely completion of tasks to meet agreed service level agreementContinuously challenging 'what we do' and working to improve team's service delivery, quality and efficiencyWhat will you bring?To grow and be successful in this role, you will ideally bring the following:Banking/lending experience is mandatoryHigh attention to detail with regards to data qualityAdvanced communication skills both verbal and written for team, department or externalStrong computer skills across a range of systems (e.g. CBP, AOL, Hogan, Allfi etc)A willingness to learn and strive to succeedYou're not expected to have 100% of these skills. We value a growth mindset, so if you have most of these things in your toolbox, we'd love to hear from you.So why join us?From the moment you join ANZ, you'll be doing meaningful work that will shape a world where people and communities thrive.But it's not just our customers who'll feel your impact. you'll feel it too. Because at ANZ, you'll have the resources, opportunities, and support you need to take the next big step in your career.We're a diverse bunch at ANZ in different roles, different locations, doing different things. That's why we have a range of flexible working arrangements, so our people can 'make work, work for them'. We also provide a range of benefits including access to health and wellbeing services and discounts on selected products and services from ANZ and more.At ANZ, you'll be part of an organisation where the different backgrounds, perspectives and life experiences of our people are celebrated. That's because we're committed to building a workplace that reflects the diversity of the communities we serve. We welcome applications from everyone and encourage you to talk to us about any adjustments you may require to our recruitment process or the role itself. If you are a candidate with a disability or access requirement, let us know how we can provide you with additional support.To find out more about working at ANZ, visit https://www.anz.com.au/careers. You can apply for this role by visiting ANZ Careers and searching for reference number 77780.Job Posting End Date
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