**Job Title:** Customer Support Officer - Remote Work
**Company:** Suncorp Group
**Location:** Perth, Western Australia, AU
**Job Type:** Part-Time
**Seniority:** Associate Level
**Experience Required:** 4 years
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**Company Overview:**
Suncorp Group is a leading financial services company dedicated to providing exceptional insurance, banking, and wealth management solutions. Our focus on innovation, customer experience, and integrity drives our mission to support our clients and enhance their futures. We are currently seeking a Customer Support Officer to join our dynamic team in a remote capacity.
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**Job Overview:**
As a Customer Support Officer, you will play a crucial role in delivering outstanding service to our customers. You will be the first point of contact for inquiries regarding our products and services, helping to resolve issues and providing information in a friendly and efficient manner. This is a part-time position that offers the flexibility of remote work while demanding a commitment to high-quality customer service and problem-solving.
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**Key Responsibilities:**
- **Customer Interaction:**
- Respond promptly to customer inquiries via phone, email, and chat platforms, ensuring all communication remains professional and empathetic.
- Actively listen to customers to understand their needs and provide appropriate solutions in line with Suncorp's policies and procedures.
- **Issue Resolution:**
- Identify customer issues and inquiries, taking ownership of problems and following through until resolution.
- Escalate complex issues to senior staff or specialized departments when necessary.
- **Product Knowledge:**
- Develop a thorough understanding of Suncorp products and services to effectively address customer queries and provide accurate information.
- Stay updated on current promotions, changes in policies, and updates to services to ensure customers receive relevant information.
- **Data Management:**
- Accurately log customer interactions and feedback in the customer relationship management (CRM) system.
- Analyze customer feedback to identify trends and areas for improvement in service delivery.
- **Collaboration:**
- Work closely with team members to share knowledge, address challenges, and improve overall customer support processes.
- Participate in team meetings and contribute to continuous improvement strategies.
- **Training and Development:**
- Engage in ongoing training sessions to enhance product knowledge and customer service skills.
- Provide feedback on training materials based on customer interactions to help improve training resources.
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**Requirements:**
**Qualifications:**
- Bachelor's degree or equivalent experience preferred.
- Minimum of 4 years of customer service experience, preferably in the finance or insurance industry.
**Personality Traits:**
- **Reliable:** Demonstrates consistency and dependability in meeting commitments and deadlines.
- **Resourceful:** Able to find creative solutions to problems and adapt to new situations effectively.
**Soft Skills:**
- **Communication:** Excellent verbal and written communication skills; capable of conveying information clearly and effectively.
- **Time Management:** Strong organizational skills with the ability to prioritize tasks and manage time effectively in a remote work environment.
**Technical Skills:**
- Proficiency in using CRM software and Microsoft Office Suite.
- Comfortable navigating various digital platforms and applications.
**Other Requirements:**
- Ability to work independently without close supervision and exhibit a proactive approach in addressing customer needs.
- High level of empathy and a customer-centric mindset.
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**Benefits:**
- Competitive retirement plan to help secure your future.
- Comprehensive training and professional development to promote continuous learning and growth.
- Paid Time Off (PTO) to support work-life balance and personal well-being.
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**Working Environment:**
Join us in an environment where technology is harnessed to drive innovation and efficiency. Enjoy the flexibility and convenience of working remotely, while being part of a supportive and engaged team.
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**Application Deadline:**
Please submit your application by **October 10, 2024**. We look forward to reviewing your application!
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**Equal Opportunity Statement:**
Suncorp Group is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We encourage applications from people of all backgrounds and experiences and do not discriminate based on race, gender, age, sexual orientation, disability, or other protected characteristics.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
