Job Description:
eBay is seeking a highly motivated and resourceful Customer Support Officer to join our team on a part-time basis, working remotely from Melbourne, Victoria, AU. As a Customer Support Officer, you will be responsible for providing excellent customer service to eBay users, resolving inquiries and issues in a timely and efficient manner. This role requires a high level of dedication, attention to detail, and strong communication skills.
Responsibilities:
1. Respond to customer inquiries via email, chat, and phone, providing accurate and timely assistance.
2. Investigate and resolve customer complaints or issues, escalating complex cases to the appropriate team members when necessary.
3. Maintain a strong knowledge of eBay products and services to effectively assist customers with their needs.
4. Collaborate with cross-functional teams to continuously improve customer support processes and procedures.
5. Document customer interactions and feedback to track trends and make recommendations for improvements.
6. Provide feedback on customer service strategies and initiatives to enhance overall customer satisfaction.
Requirements:
1. Minimum of 4 years of experience in customer support or a related field.
2. Excellent communication and interpersonal skills.
3. Strong problem-solving abilities and a proactive approach to addressing customer needs.
4. Ability to work independently and manage time effectively in a remote environment.
5. Proficiency in using CRM systems and other customer support tools.
6. Resourceful and hardworking personality traits.
7. Strong research and analysis skills.
Benefits:
1. Joining Bonus for new hires.
2. Visa sponsorship for eligible candidates.
3. Profit sharing opportunities for exceptional performance.
Working Environment:
At eBay, we value autonomy and independence, trusting our employees to excel in their roles. Our remote work setup allows for flexibility and freedom to manage your workday effectively. We foster a supportive and inclusive work culture where collaboration and innovation are encouraged.
Deadline to Apply:
The deadline to apply for the Customer Support Officer position at eBay is July 12, 2024.
Equal Opportunity Statement:
eBay is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. We welcome applicants from all backgrounds to apply for this position.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
