We are partnering with a large Federal Government Department to grow their approvals team. The main focus of the department is to assist to the quality of life, financial well-being and community recognition for those we support. If you are looking for a meaningful role, this is a rare opportunity to work in a team that allows you to be a part of something bigger and support the health and care of Australians. Pay Rates $38 - $39 per hour + superannuation Full Time Hours (Monday - Friday) | Flexible working opportunities once fully trained Long-term contract with potential extensions available Please note: For Federal Government opportunities, all potential candidates must be Australian Citizens and a baseline Clearance will be conducted. Responsibilities As the first point of contact, you will need to provide a high level of customer service and administration duties. Taking inbound and outbound calls you will be required to interact with customers to understand their needs and to provide sound advice and assist in processing requests. Provide direct customer service to members of a vulnerable community Process & request claims and make delegations where appropriate Analyse and interpret information to make decisions Administration and reporting following processes & procedures Assist with external providers to support and process requests for treatment Provide support to the leadership group as required. This may include undertaking: - minor research and investigation - statistical analysis - project work It is essential that you provide a high level of customer service, treating all customers with honesty, fairness, sensitivity and empathy. You will be professional and confident to make decisions and to find outcomes for complex matters. About you: Strong contact centre and/or customer service experience Experience with vulnerable people & handling difficult/complex conversations Data entry skills - ability to quickly and accurately enter data into the system Ability to interpret complex information Experience within a medical setting/understanding of medical item numbers/claims (desirable) Have a valid National Police Clearance within the last 6 months Interested? What you need to do now: If you're eager to find out more, click 'apply now' Or to discuss the role further or send your CV please email Jasmine Kaiser at ****** Due to high volumes of applicants only those shortlisted will be contacted What's in it for you with Randstad? Join Randstad's community of contractors for customer service roles across various Government departments. Working as a contractor with Randstad comes with many benefits. We offer three pay runs per week ensuring you are always paid within the week. Access to My Randstad portal for easy payslip access Exclusive access to roles before we go to market Discounts at retailers like David Jones, Myer & JB HiFi, Rebel Sport, Woolworths, Hoyts Cinemas and many more Access to our employee assistance program services, including counselling services. Our team is genuine in the support they offer, whether it be helping you to secure the right work opportunity, supporting your development or supporting you while you are contracting for us. At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
