Customer Support Officer - Platinum

About usProudly Australian owned, Coates has a long history of supporting customers to deliver major projects and an exciting future focused on growth.We provide end-to-end solutions spanning Equipment Hire, Engineering Solutions, Industrial Solutions and Power & HVAC.A Customer Support Officer (based in Moorebank) is the first point of contact with our customer.Whilst providing exceptional customer service, this role is responsible for listening, identify the needs of our customers, then applying solution based selling techniques to create a sale.You will find yourself working collaboratively with our branch network, transport and fleet teams to assist in the fulfilment of customer requests.About your responsibilities• Managing our top tier clients with product and service information via email, phone or web enquiries.• Source equipment to meet customer needs via our branch network.• Complete administrative duties such as generating hire schedules, invoicing, raising purchase orders.• Coordinate equipment deliveries, transfers, pick-ups, repairs, changeovers and breakdowns.• Monday to Friday 7.00 am to 3.00 pm and 9.00 am-5.00 pm.About you• A passion for customer service and resolving issues and troubleshooting.• Ability to multitask and manage complex customer queries.• Attention to detail and accuracy.• A willingness to adapt to changing situations and work with a continuous improvement approach.• Resilience, enjoy a challenge and can work autonomously whilst still being part of a team.What you'll get in returnWe provide our team with a wide range of perks and benefits, including:• Development and career progression pathways• Access to our employee discounts, benefits and wellbeing program• Purchased additional leave program• Novated leasing and salary sacrifice• 12 weeks Paid Parental Leave in addition to government parental leave scheme• Volunteering opportunities through the Coates Foundation