Contract/Temp
Border Express currently has an exciting opportunity for a Key Accounts Customer Support Officer to join the team at our Perth Branch on a 16 month contract. We are looking for a process-focused individual, who is motivated by building teamwork, prompting a culture of respect based on Border Express's core values and continuing to provide outstanding service to our customers.
Duties: Providing a high level of service and communication to key internal and external stakeholders;Answering phone calls and escalating as appropriate;Actioning email enquiries promptly and responding with professionalism;Proficiently raising queries in the internal system (training will be provided).Skills and Experience: Demonstrated ability to assist customers with queries in a timely and efficient manner;Ability to multitask seamlessly between tasks like handling high priority tickets, answering calls and compiling daily/weekly/monthly reports;Excellent telephone manner;Well-developed time management, communication and conflict resolution skills;Initiative, drive and a willingness to be an active member of the team;Strong written, verbal and listening skills are essential;Strong attention to detail;Basic data entry skills.We are an Equal Opportunity Employer who provides an inclusive work environment and embraces the diverse talent of its people. We are committed to achieving a diverse workforce and strongly encourage applications from all cultures, languages, abilities, sexual orientations, and gender identities.
We work hard to create a safe and inclusive environment for all. We encourage and support our team members to grow their careers with Border Express, by providing ongoing opportunities and development.
As a job applicant, your security is our priority. When you apply for a job with Border Express, we will never send you an email or SMS asking for banking information or other confidential information, until you have gone through a formal interview process and received a job offer from a Border Express staff member. Your application will include the following questions:
How many years' experience do you have as a Customer Support Officer?Do you have customer service experience?Do you have data entry experience?Which of the following statements best describes your right to work in Australia?#J-18808-Ljbffr