The Role
Livingstone Shire Council has an opportunity available for a permanent full-time Customer Support Officer who is passionate about providing customer excellence experiences. This position is responsible for providing accurate and appropriate responses to customers' enquiries and issues. You will service internal and external customers via front counters, performing call centre operations as well as via electronic or written correspondence to Council and prepare requests for action by Council business units.
The ideal candidate will have strong interpersonal, verbal, and written communication skills, including the ability to understand and negotiate solutions in a timely manner. You will provide input into the development of work instructions impacting your work and contribute to the capability and capacity of the team while adopting and promoting a positive working environment.
If you believe that you have transferable skills relevant to the responsibilities of the position, have a background of working in a multi-disciplined organisation, and you are interested in this position, consider applying today and join a progressive organisation serving the greater Livingstone Region.
Please refer to the full position description for a greater understanding of the position's responsibilities and requirements.
Skills, Experience and Qualifications
Mandatory Requirements to be successful in this position:
Demonstrated experience working in a customer service environment or similar.
Possess and maintain a current motor vehicle driver licence.
Benefits
Annual Salary $77,542 QLGIA (Stream A) Level 3;
Work/life balance with a 9-day fortnight;
Salary packaging available;
12% Superannuation;
Employee Assistance Program;
Values-driven organisation.
Closing Date
Applications close Monday, 4 November 2024 at midnight (AEST).
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