Customer Support Officer Woonona NSW 2517, Australia Req #191 Wednesday, 2 October 2024 OUR PURPOSE IS 'TO PROTECT' WE CARE, WE WORK TOGETHER, WE MAKE A DIFFERENCE Customer Support Officer Permanent full-time role available (7.25 hr days) Office based role in Woonona with onsite parking About the role: In this role, you will provide valuable and productive administration and customer service support to the Coal Services Health business unit.
You will be respectful towards customers and have a strong understanding of privacy and confidentiality guidelines to be able to accurately respond to queries and report requests.
Your main responsibilities will include: Manage incoming calls via a call queue Reception duties including being the first point of contact for customers and/or clients Address any incoming emails Maintaining accurate information and file management Providing general administrative support About you: Your education, experience and skills will include: HSC or TAFE equivalent Cert III in Business Administration (desirable) Previous administration experience in a medical practice or scheduling and appointment allocation (desirable) Dedicated team player with a focus on customer service excellence Competent in the use of Microsoft Office, particularly Word and Excel Friendly and professional outlook combined with a strong work ethic Discretion and the ability to keep information confidential Ability to organise and prioritise workload Strong attention to detail and excellent communication skills Demonstrated behaviours aligned to our company values and culture - we care, we work together, we make a difference What we offer: Friendly and supportive team culture Permanent, full-time role in our Woonona office with onsite parking $61,020.58 base salary plus superannuation 7.25-hour days, Monday to Friday 5 weeks annual leave plus 20% leave loading 18 days personal leave & 3 days family and emergency leave Paid Parental Leave for permanent employees (super paid on paid parental leave) Superannuation co-contribution scheme Additional company holidays at Easter and Christmas Access to onsite gym and onsite parking Professional Development days Reward and Recognition program to celebrate your success Retailer discounts through Smart Spending App Access to Employee Assistance Program and novated leasing About us: Coal Services is a Specialised Health and Safety Scheme that provides an integrated suite of services to help identify, assess, monitor, and control many risks inherent in the NSW coal mining industry.
Our preventative and responsive services in the areas of workplace health and safety, workers compensation, emergency response and training help to deliver on our purpose, 'to protect'.
Our purpose, vision and values are aligned to focus on the safety and health of our industry and its workers.
Important information re: your application Permanent roles are open only to Australian and New Zealand Permanent Residents or Citizens.
Visa holders with unlimited right to work in Australia will be considered for Fixed Term Contracts.
Successful applicants will be required to complete a satisfactory background check (including criminal history, references and Covid vaccination) prior to commencement of employment.
We take our responsibility to protect the industry that we work in very seriously.
Our people, Customers and Community safety and wellbeing are priorities for us.
To apply: Please complete your details, click 'apply for this position' and attach a copy of your Cover Letter and Resume.
Applications close 16 October 2024.
Please note applications may be shortlisted and progressed prior to the closing date.
For greater insight into Coal Services, be sure to check out our website at https://www.coalservices.com.au/ Other details Job family CSH Job function Individual Contributor Pay type Salary Apply now
