Customer Support Officer

As the Customer Support Officer, you'll work with our supportive Canning Vale team, in a fast paced, diverse role where no one day is the same. The APM Communities Customer Support Officer role provides industry leading customer experience in every interaction. The position acts as first point of contact for general enquiries from the public, engagement with previous, current, and future customers of APM Communities as well as government departments and community service providers.
Here's what you'll be doing:

Answering phone and email enquiries and scheduling appointments,
Provide business support to achieve outcomes for our customers through maintaining and updating records of customer tracking data,
Ability to manage multiple tasks and data entry platforms,
Accurate data entry and management of workflow management spreadsheets,
Develop positive working relationships with your team and provide exceptional customer service to APM Communities clientele.

Here's what you need to apply:
Submit your current resume and cover letter demonstrating the following:

Excellent communication, interpersonal and negotiation skills, with the ability to communicate sensitively and empathically with people from a diverse range of backgrounds.
High level of skill in Microsoft Office Suite, in particular Excel and the ability to pick up new programs and business systems with ease.
Exceptional ability to work collaboratively within a multi-location team environment.
Good judgment, discretion, and problem-solving skills.
Analytical ability demonstrated through application of critical thinking process.
Excellent time management and strong attention to detail.
Team player with the ability to work autonomously and negotiate solutions.
Outstanding ability to multi-task, manage competing demands & prioritize efficiently.
Call Centre and scheduling experience highly regarded.

Ready to Join?
Click APPLY now and complete your application through our online recruitment platform.
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