Our Company Fosroc is one of the leading marketers and manufacturers of construction chemicals, decorative concrete solutions and related equipment for the Australian and New Zealand civil engineering, industrial, commercial, infrastructure and residential construction markets. Fosroc is proudly part of the DuluxGroup, home to some of Australia's most iconic brands and 8000 employees globally.
Your Role As a Customer Service Officer, you will engage with our customers at various points in their construction journey and create a strong relationship between the consumer and various Parchem brands. This is a full-time 38 hours per week position and will require you to work rotating shifts within a monthly roster to accommodate the Centre's operational hours which are between 7am and 6pm.
Responsibilities Respond to queries and order requests via phone calls and emails within a timely mannerManage customer orders and ensure entry deadlines are metRecommend products across our brands in line with the consumer's enquiryHandle complaints, provide appropriate solutions and alternatives within the set timeframes, and follow up to ensure resolutionBe involved in ongoing training and on-the-job learningBenefits Give back to your community by using your "Supporting the Community" action day (1 day per year)Enjoy access to the DuluxGroup product ranges at a discounted rateFor parents – a Parental Leave package of 20 weeks paid leave for the primary carerEnjoy true recognition through our various employee award schemesAccess to learning and development opportunities to support your growth and development across multiple business units and locationsSkills & Experience Demonstrated experience in customer serviceHighly organized with strong time managementAbility to be proactive and supportiveExcellent attention to detailHow to apply: We are looking to speak with you asap, please apply online!
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