Job Description:
GrainCorp is currently seeking a part-time Customer Support Officer to join our team in Sydney, New South Wales. This entry-level position is ideal for individuals with at least one year of experience and a driven, resilient personality. The successful candidate will possess strong critical thinking skills, attention to detail, and a commitment to providing high-quality customer service.
Responsibilities:
- Respond to customer inquiries via phone, email, and chat in a timely and professional manner
- Resolve customer issues and complaints with empathy and efficiency
- Process orders, returns, and refunds accurately
- Collaborate with cross-functional teams to address customer needs and improve overall customer experience
- Maintain accurate records of customer interactions and transactions
- Identify opportunities for process improvement and contribute to team initiatives
- Meet or exceed key performance indicators related to customer satisfaction and service levels
Requirements:
- Minimum of 1 year of experience in customer service or a related field
- Excellent communication skills, both written and verbal
- Strong problem-solving abilities and a customer-focused mindset
- Ability to work independently and as part of a team in a fast-paced environment
- Proficiency in Microsoft Office and customer relationship management (CRM) software
- High school diploma or equivalent required; bachelor's degree preferred
Benefits:
- Dental insurance
- Training and professional development opportunities
- Free accommodation for overnight shifts
- Competitive salary and benefits package
Working Environment:
At GrainCorp, we prioritize quality in all aspects of our work, products, and services. Our team is dedicated to delivering exceptional customer support and fostering a positive work culture that values collaboration, innovation, and continuous improvement.
Deadline to Apply: July 22, 2024
Equal Opportunity Statement:
GrainCorp is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We celebrate individual differences and encourage all qualified candidates to apply for our open positions without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or veteran status.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
