Customer Support Officer

Job Description:

Cognizant Technology Solutions is seeking a part-time Customer Support Officer to join our team in Adelaide, South Australia. As an Associate Level position, the ideal candidate will have at least 4 years of experience in customer support roles.

Responsibilities:- Respond to customer inquiries and provide timely and accurate solutions- Handle and resolve customer complaints in a professional and efficient manner- Maintain a positive, empathetic, and professional attitude towards customers at all times- Build sustainable relationships and trust with customers through open and interactive communication- Identify and assess customers' needs to achieve satisfaction- Coordinate with internal teams to ensure customer needs are met effectively- Document customer interactions and provide feedback on the efficiency of the customer service process

Requirements:- Proven customer support experience or experience in a similar role- Strong phone contact handling skills and active listening- Ability to multi-task, prioritize, and manage time effectively- Ability to work independently and in a team-oriented environment- Driven and goal-oriented individual with a passion for customer service- Excellent communication and problem-solving skills- Cooperative and able to work collaboratively with others- Strong strategic planning skills to anticipate customer needs and provide appropriate solutions- Proficiency in Microsoft Office Suite and CRM software

Personality Traits: - Independent- Driven

Soft Skills:- Cooperation- Strategic planning

Benefits:- Profit sharing- Medical coverage- Travel opportunities

Working Environment:As a Customer Support Officer at Cognizant Technology Solutions, you will have the opportunity to build strong relationships with colleagues, clients, and partners. Our supportive and collaborative work environment encourages personal and professional growth.

Deadline to Apply: May 14, 2024

Equal Opportunity Statement:Cognizant Technology Solutions is an equal opportunity employer and values diversity in the workplace. Applicants will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, disability, veteran status, or any other legally protected status.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.