About us Essential Energy is an organisation that values your voice, empowers your autonomy, recognises the strength in diversity, and prioritises your well-being while offering attractive remuneration and benefits.
Take pride in having a meaningful impact on regional, rural and remote communities while being a pivotal player in the energy industry's future.
About the role We are currently recruiting for a Customer Support Officer.
The Customer Support handles the investigation and resolution of claims related to People and Services, ensuring compliance with policies and procedures.
This includes managing complaints, GSLs, escalated inquiries, retailer concerns, and all ombudsman-related matters and referrals, in line with Essential Energy's guidelines.
This role can work from home with the possibility of some travel across the Essential Energy footprint as appropriate for connection and collaboration purposes.
About You We are looking for someone with strong communication and interpersonal skills with the ability to maintain effective relationships with stakeholders and communicate, influence and negotiate outcomes.
You will be an excellent problem solver who can analyse data and make recommendations to resolve complaints and claims whilst maintaining confidentiality and ensuring sensitive matters are handled with diplomacy and respect.
You will have experience performing under pressure and managing a complex workload and strong skills in computer operations and business systems.
Previous experience in a similar role working and dealing with customer concerns, investigations, assessments and resolution of claims and compensation requests highly desirable.
Required Qualifications • Certificate III in Business and Certificate IV in General Insurance or demonstrated capability through past employment experience and/or relevant qualifications Why Essential Energy We offer competitive remuneration commensurate with skills and experience and 16% superannuation.
Essential Energy offers a broad range of employee benefits, providing you access to product discounts, including Qantas Club, Optus and Health Insurance, Health Programs including fitness passport and other benefits such as 26 weeks parental leave.
For more information on our benefits, please visit the employee benefits page.
We are proud to be recognised as a WORK180 Endorsed Employer for All Women .
We're a business with a huge range of operational and corporate roles aimed at connecting our communities.
As a pivotal player in the energy future of NSW and the country – we cover 95% of NSW and parts of southern QLD - we are an organisation with a wider variety of roles than you may first think.
Whether you want to work remotely, in a coastal region or rurally, we will invest in you, develop you and help you shape a career in energy that will give you future opportunities you may never have realised in a sector where there is so much to explore.
For further information please contact Jason Kirkpatrick, Customer Resolutions Team Leader on 02 6589 8094.
Applications close on Wednesday 9 October at 11:55 pm Passionate people.
Global thinking.
Regional heart.
Building a better energy future.
Essential Energy is committed to building a culturally diverse and inclusive workplace and strongly encourages applicants to apply regardless of gender, age, ethnicity, sexual orientation, or disability.
As an organisation, our aim is to champion inclusivity in the workplace and celebrate the difference in all our employees.
