Customer Support Officer

The Role: Customer Support OfficerTemporary contract for 6 months with potential to extendGlobal financial services organisationSE suburbs of Melbourne Hybrid working arrangements $35 per hour + super About the company:A global business and industry leader in the automotive/finance technology space.
Located in Melbourne's Southeast, they offer generous employee benefits, on-site parking, gym, cafeteria, free fruit and a fun social/events calendar.About the role:Manage inbound customer enquiries through phone, email and online chat, regarding vehicle finance and insurance policiesProvide accurate, customer centric, and timely responses to customersUphold a strong brand reputation as the face of the company.Adhere to key metrics such as call quality, average call time, net promotr scoreGeneral administration tasks and completion of customer correspondence requests receivedWhat we're looking for:An individual with initiative, ready to take on team responsibilitiesPrevious experience in phone based sales, customer service or call centre environmentPrevious experience in the Banking and Finance, Insurance, Motor Vehicle industries is highly desirable.Excellent time management skillsHighly compliance focusedProven ability to meet and exceed KPI targetsPositive and Can Do attitude with a passion for customer serviceHow to apply:To apply to this role, please click 'apply now'.
We appreciate your interest.
Due to high volume of applicants, only shortlisted candidates will be contacted.