Customer Support Officer (Managed Services) Our team is looking forward to meeting you. Explore your Future With Us.Customer Support Officer (Managed Services)Do you have a genuine passion to be part of a growing team?Are you able to understand Client needs and provide Technical solutions?Looking for a new challenge to really use these talents?At Perfekt we are a fast-growing IT Services Company that has a primary focus in Infrastructure technologies encompassingData ManagementBackup/DRExchange/MessagingNetworkingSecurityManaged ServicesThis key role is to work as part of the Managed Services Operations Center Team and engage with customers, providing support to managed services clients.The successful candidate will be able to:Install, maintain, and undertake necessary upgrades of all hardware, software, operating systems, and applicationsTroubleshoot system problems and find workable solutions to software and hardware problemsRespond and resolve Level 1 & 2 technical issuesAssist in the configuration, optimization and maintenance of various computer infrastructure and web technologiesAssess software needs and manage installationsAssist with maintenance and replacement of peripheral equipmentIn addition to having superior technical skills you will need to be able to understand client requests and respond quickly and effectively. This requires a resourceful and dynamic individual with excellent communication skills and high levels of priority awareness.This is predominantly a services delivery role where the key function will be focused around Compute, Backup, Storage, Network, Security, and other Managed Services provided by Perfekt. The successful candidate will be required to follow regular procedures to ensure all service level agreements are being met.To be successful in the role you will possess the following skills and experience, Understanding of virtualisation and system consolidation technologies (VMware, Hyper-V)Technical IT knowledge specifically around backup technologies such as Commvault and VeeamAbility to develop basic scripting to automate procedures where requiredGood written and verbal communications skills are required to interact directly with the technical teams of Perfekt clientsExposure and basic knowledge of database systems (SQL, Oracle) specifically in relation to backup and recoveryTechnical documentationProcess focusedPossess a current Drivers LicenceIdeally your previous industry experience will include2+ years working in IT Services, in a Post-Sales or service delivery capacity2+ years working with IT infrastructure such as compute, backup, storage and networkingRelated Industry certifications or accreditations Prior experience with a systems integrator will be well regardedPlease use the 'Apply' Button now and send your details and a Covering Letter summarisingyour fit to this key role.If you are interested in working with us then please drop us a line, we would love to hear from you.If you are interested in working with us then please drop us a line, we would love to hear from you.If you are interested in working with us then please drop us a line, we would love to hear from you.
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