Customer Support Officer

Job Description:

Brambles Limited, a leading supply chain logistics company, is seeking a part-time Customer Support Officer to join our team in Canberra, Australian Capital Territory. As an Associate Level role, we are looking for a candidate with at least 3 years of experience in customer support roles. The ideal candidate will be resourceful, adaptable, and possess strong soft skills in strategic planning and presentation.

Responsibilities:1. Provide exceptional customer support via phone, email, and in-person interactions.2. Troubleshoot and resolve customer issues in a timely and professional manner.3. Collaborate with various departments to ensure customer satisfaction.4. Proactively identify opportunities to improve customer support processes.5. Assist with strategic planning for customer engagement initiatives.6. Deliver presentations to both internal teams and external clients.7. Maintain accurate records of customer interactions and feedback.

Requirements:1. Bachelor's degree in Business Administration or related field preferred.2. Proven experience in customer support or a related role.3. Excellent communication and interpersonal skills.4. Strong problem-solving abilities.5. Ability to work independently and collaborate with a team.6. Proficiency in Microsoft Office and customer support software.7. Demonstrated strategic planning skills.8. Ability to adapt to changing priorities and deadlines.

Benefits:1. Retirement plan options.2. Paid Time Off (PTO) for work-life balance.3. Travel opportunities for professional development.

Working Environment:At Brambles Limited, we prioritize understanding and empathy in all interactions. Our team values collaboration, innovation, and a customer-centric approach to business. The working environment is inclusive, supportive, and encourages personal growth and development.

Deadline to apply: July 7, 2024

Equal Opportunity Statement:Brambles Limited is an equal opportunity employer and is committed to providing a diverse and inclusive work environment for all employees. We do not discriminate on the basis of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or any other legally protected status. All qualified applicants will receive consideration for employment without regard to their individual characteristics.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.