Customer Support Officer

Job Description:

American Airlines Group is seeking a part-time Customer Support Officer to join our team in Canberra, Australian Capital Territory. This entry-level position is perfect for individuals looking to kickstart their career in the travel industry.

Responsibilities:- Respond to customer inquiries via phone, email, and chat in a timely and professional manner- Provide accurate information about flight schedules, fares, reservations, and policies- Assist customers with booking and ticketing processes- Resolve customer issues and complaints with empathy and efficiency- Collaborate with other departments to ensure exceptional customer service- Stay up-to-date on industry trends and best practices to continually improve the customer experience

Requirements:- Strong communication skills, both verbal and written- Ability to work independently and as part of a team- Excellent problem-solving skills and attention to detail- Hardworking and reliable- Creativity in finding solutions to customer issues- Willingness to learn and adapt in a fast-paced environment

Benefits:- Medical coverage- Remote work flexibility- Relocation allowance

Working Environment:At American Airlines Group, we encourage curiosity and questioning to fuel innovation and growth. We believe in empowering our employees to think outside the box and bring new ideas to the table.

Equal Opportunity Statement:American Airlines Group is an equal opportunity employer and is committed to creating a diverse and inclusive work environment. We do not discriminate on the basis of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. All qualified applicants will receive consideration for employment.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.