Tunstall Healthcare provides monitored assistive technology solutions to support people with a wide variety of care needs to live safely and independently in their own home.
About us As part of a global company, Tunstall Healthcare is the market leader of telecare and telehealth solutions.
Tunstall's assistive technologies aid people with additional needs to maintain their independence, confidence and the ability to live in their own home.
Our Australian and New Zealand teams provide support and assistance at the press of a button, delivering peace of mind and reassurance to clients and their families.
What there is: That feel-good feeling to help people who need it Great training and onboarding to the team Amazing and supportive leaders Responsibilities Be a primary point of contact (via phone and email) for product and service enquiries Engage with clients and key stakeholders to provide end-to-end support to complete the onboarding process for new alarms Respond to new and current client telephone calls and online enquires Accurately complete all documentation and admin required Recommend the most suitable products, explaining how they work to existing and new clients Answer alarm enquiries for new customers Troubleshoot non-urgent medical alarm enquiries The successful candidates will have: Engaging 'people person' with the ability to demonstrate empathy and patience Proven experience in customer service or sales Excellent resilience and listening skills Ability to think on your feet and make decisions Computer literate with the ability to pick up new systems quickly Superb phone manner and attention to detail with written communications Have a positive, team-player mindset Why us?
Above Award rates paid Great induction and orientation process to welcome you onboard Free onsite and close-by street parking Opportunities for training and development Fun and regular staff events - we love food!
Onsite gym and coffee machine Instant and yearly recognition awards Warm and friendly culture Free counselling service Discounts and benefits Diversity & Inclusion We're passionate about ensuring our team reflects the brilliant and unique qualities of the people and communities we support.
At Tunstall you'll find a place where you're valued and celebrated for being yourself.
We empower our people to deliver the very best teamwork, innovation and thought leadership by creating an environment where we champion diversity and inclusion.
Each Tunstall colleague has a superpower…they're unique.
No one else is them, and we think that's special.
Come and join our mission and be part of our team, our One Tunstall team.
To be successful, candidates must have the appropriate work eligibility rights and are required to complete a Police check, NDIS Check and Blue Card , which can be organised and paid for by us.