**Job Title:** Customer Support Officer
**Company:** Computer Sciences
**Location:** Brisbane, Queensland, AU
**Job Type:** Part-Time
**Seniority:** Associate Level
**Years of Experience:** 3
---
### Job Description:
At Computer Sciences, we are committed to providing exceptional customer service to support our clients and foster long-term relationships. We are currently seeking a **Customer Support Officer** to join our dynamic team in Brisbane. This part-time position is well-suited for individuals who are passionate about technology, thrive on solving problems, and excel in customer interaction. As part of our goal to encourage curiosity and innovation, the right candidate will actively contribute to our solutions, helping our clients navigate their challenges efficiently and effectively.
### Key Responsibilities:
- **Customer Interaction:** Provide prompt and efficient responses to customer inquiries via phone, email, or chat to ensure a high level of customer satisfaction. Actively listen to customer concerns and demonstrate empathy while resolving their issues.
- **Problem Resolution:** Analyze customer issues and provide innovative solutions. Work collaboratively with technical teams to resolve complex problems and ensure timely follow-ups with customers.
- **Documentation and Reporting:** Maintain accurate records of customer interactions, inquiries, and feedback in our customer relationship management (CRM) system. Prepare and present periodic reports on customer issues and trends to identify areas for process improvement.
- **Product Expertise:** Develop a deep understanding of our products and services to effectively assist customers and guide them in utilizing our tools to their full potential.
- **Feedback Loop:** Gather customer feedback on products and services and communicate this information to the relevant teams to support product innovation and enhancement.
- **Training Support:** Assist in the onboarding and training of new customer support staff and contribute to ongoing education programs to elevate the skills of the customer support team.
- **Team Collaboration:** Work closely with other team members to share insights and foster a collaborative approach to troubleshooting client issues. Attend regular team meetings to discuss strategies for improving customer service.
### Requirements:
**Experience:**
- A minimum of **3 years** of experience in a customer support or similar role, preferably in the technology sector.
**Education:**
- A relevant qualification in Business Administration, Communications, or a related field is preferred.
**Skills:**
- **Technical Skills:** Proficiency in CRM software, Microsoft Office Suite, and basic troubleshooting of technical issues.
- **Presentation Skills:** Comfortable presenting information clearly and engagingly to customers and team members.
- **Innovation:** A creative mindset with the ability to think outside the box to address customer challenges and optimize processes.
**Personality Traits:**
- **Resilient:** Ability to handle difficult situations and maintain composure under pressure.
- **Dedicated:** A strong sense of commitment to customer satisfaction and continuous improvement.
**Soft Skills:**
- Excellent verbal and written communication skills, including active listening and empathy.
- Strong organizational abilities with attention to detail, capable of managing multiple inquiries simultaneously.
### Benefits:
- Company-provided equipment to support your work.
- Opportunities for travel associated with customer engagements or training.
- Free food during office hours to promote a supportive and engaging working environment.
### Working Environment:
At Computer Sciences, we encourage curiosity and questioning as drivers for innovation and growth. We believe in fostering a supportive atmosphere where every team member's ideas and insights contribute to our collective success.
**Deadline to Apply:** October 7, 2024
---
**Equal Opportunity Statement:**
Computer Sciences is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
Join us at Computer Sciences and be part of a team that values your contributions and empowers your career growth!How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
