Customer Support Officer - NSW Government Immediate start - Initial 1 month contract with extension through to December 2027 confirmed for the right candidate Sydney CBD location Hybrid working flexibility available after training period Full time, Monday to Friday $40 - $45ph + super Experience with Zendesk or in an Education or Government environment would be beneficial but not essential This is a great opportunity to work with this Government department within the Education sector located in the Sydney CBD. You will be working in a friendly and supportive team, and the position offers hybrid working flexibility after the initial training period.
We are looking for a standout Customer Service professional who is customer-focused, organised and highly driven with the ability to commit to longer term work after the initial 1 month contract period.
We require candidates who can hit the ground running, are calm with a fast-paced training period and able to adapt quickly in a new environment. Experience in a similar role within a call centre environment would be highly advantageous.
About the Role: This role will assist the team by answering phone calls from customers/stakeholders to gather relevant or required information from the caller before passing these details through to the specialist team who will then provide answers and respond to these enquiries. Ensuring that the callers are feeling heard and understood, they can sometimes be frustrated being unable to get through, or having to wait on hold. Using the required systems to accurately transcribe the enquiry information in detail. Managing the inbox and replying to email enquiries. Other administrative duties to support the team as required. Skills/Experience: In this role you will be the first point of contact for the organisation. It is essential that you enjoy providing a high level of customer service treating customers with honesty, fairness, sensitivity and dignity.
1-2 years experience in a call centre or customer service role. Excellent interpersonal communication skills. Highly organised with the ability to take initiative and manage competing priorities. High level of professionalism. Strong problem solving abilities, especially in a fast-paced environment. Advanced computer literacy skills. For further information or interest in this opportunity, please apply now or send a copy of your updated resume to Brooke Dover at
APPLICATIONS CLOSING SOON! Please note, only shortlisted candidates will be contacted.
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