Customer Support Manager

Fast-growth, high-performance environment
Leading Property Investment team
$100K - $120K + Super
Sydney CBD / Hybrid WFH
Our Client:

Experiencing exponential growth in the past 5 years, our client is now one of Australia's largest property investment advisory teams. A values-driven business with a mission to guide their members on an exciting wealth-creation journey, they boast a 4.9 star rating on google and have garnered great write-ups in publications such as the AFR.

Duties:
Manage customer relationships from purchase to settlement
Maintain and update daily, weekly, and monthly settlement status reports
Liaise with Vendors, Agents, Solicitors, Financial Planners, Brokers, Buyers, and Internal Staff about the status of Contracts, Settlement, and Construction Progress
Interpret and explain fundamental contract terms & conditions.
Prepare pitch materials, handover booklets, and manuals for document preparation
Assist members with defect inspections, depreciation schedules, and property leasing.
Specific requirements: Possess a solid understanding of timeframes within the House & Land development process
2+ years in a similar role within a high-volume developer, builder, broker etc
Willing to work outside of normal weekday 9-5 hours (rarely, but when necessary during peak periods)
Maturity and a client-experience-focused mindset
Real Estate Certificate of License is preferred (but not essential)
Ideally have a passion for property investing and a high EQ
Benefits: Inspiring role, supporting clients in their wealth-creation journeys
Generous salary on offer for the right candidate
Hybrid work environment (and convenient CBD office location on bus & train routes for the days you go in)
Career development opportunities
Incredible office space with lots of natural light, breakout space and full kitchen / dining area
Great workplace culture
To be considered, please click the APPLY button

Sharon Bennie
0413 381 381
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