Customer Support Manager

Job Description:

AutoZone is currently seeking a motivated and confident Customer Support Manager to join our team in Perth, Western Australia. As a Customer Support Manager, you will be responsible for overseeing all aspects of customer support and ensuring an exceptional customer experience. This is a part-time position at a mid-to-senior level, requiring a minimum of 6 years of experience in a similar role.

Responsibilities:- Manage and lead a team of customer support representatives to deliver outstanding customer service- Develop and implement strategies to improve customer support processes and efficiency- Handle escalated customer issues and provide timely resolution- Monitor customer feedback and create action plans for improvement- Analyze data and trends to identify opportunities for growth and improvement- Collaborate with other departments to ensure a seamless customer experience- Train and mentor customer support staff to enhance their skills and performance- Build strong relationships with customers, colleagues, clients, and partners

Requirements:- Minimum of 6 years of experience in customer support or a related field- Strong leadership and communication skills- Excellent problem-solving abilities- Proven track record of delivering exceptional customer service- Ability to work effectively in a fast-paced environment- Teamwork and collaboration skills- Analytical mindset- Motivated and confident personality traits

Benefits:- Travel opportunities- Life insurance- Company transportation

Equal Opportunity Statement:AutoZone is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We welcome applications from all qualified individuals regardless of race, gender, age, sexual orientation, disability, or any other characteristic protected by law.

Deadline to apply: June 29, 2024

If you meet the requirements and are excited about this opportunity to join our team at AutoZone, we encourage you to apply today!How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.