Full time
Auscoast Builders are working towards being one of the fastest growing companies in our sector, we are rapidly expanding our team on the Gold Coast while providing ongoing development and career progression.
As a company we value our team, our customers, family, growth, team culture and a winning attitude.
Are you a dynamic leader with a passion for driving customer satisfaction and success? We're looking for an experienced Customer Success Manager to lead our team, ensuring exceptional service delivery while fostering strong client relationships.
About the Role: We are seeking a Customer Support Manager to join the Operations team as we expand nationwide. This role stems from growth in our team as we look to build out our management team. This is a key role within our Operations team, reporting directly to the General Manager and is responsible for our customer, admin team and contracts team. We are looking for a special person who both understands the importance of the customer experience and can also lead a high performing team successfully.
A background in construction is desirable but excellent candidates without construction experience will be considered.
Key Responsibilities:
Lead and manage a team of customer success professionals, fostering a collaborative and high-performing culture. Oversee and enhance the end-to-end customer journey, ensuring a seamless experience from onboarding through to retention. Take ownership of complaints management, quickly resolving issues and implementing preventative measures. Maintain high standards of customer service, ensuring client needs are met with efficiency and professionalism. Utilise business administration and management expertise to develop and improve processes, aligning them with customer satisfaction goals. Analyse customer feedback and performance metrics, providing strategic insights to continuously improve service delivery. What You'll Need:
Proven experience in a leadership role, with a focus on customer service or customer success. Strong skills in complaints management and issue resolution. Business administration and management proficiency, with a focus on improving systems and customer experience. Excellent communication and interpersonal skills, with the ability to motivate and mentor a team. A proactive, solutions-focused approach to challenges. Ideally you will be looking for a place where not only you come to work, but you come to have fun and be a part of a great team culture.
What Can We Offer You?
You will be compensated generously, have career progression, be given the opportunity to grow and develop your career. Bonuses will be implemented as you progress, become proficient & add more value to the company and team.
We look forward to meeting you.
Your application will include the following questions:
Which of the following statements best describes your right to work in Australia? How many years' experience do you have as a Customer Support Manager? How many years' experience do you have as a Customer Success Manager? Do you have experience in a role which requires relationship management experience? How many years of people management experience do you have? Do you have experience in administration? What's your expected annual base salary? Do you have customer service experience? #J-18808-Ljbffr