Customer Support Manager

At Opal HealthCare, we know that companies don't succeed, people do. Opal Healthcare is Australia's largest residential aged care provider, with over 101 Care Communities and over 13,000 team members nationwide. Our values of Compassion, Accountability, Respect and Excellence are at the heart of everything we do.About the role: Full time leadership role – Monday to Friday hoursReporting directly to the General ManagerManagement of customer enquiries, conduction of site toursManagement of sales pipeline to improve conversion ratesImplementing sales programs to improve uptake of additional servicesMonitoring service standards and customer feedbackReception and other administration duties where required Our ideal candidates will demonstrate the following: Experience in Sales/Administration roles (Aged Care preferred)Ability to work independently and as part of a teamDemonstrated track record of success in salesExcellent interpersonal and communication skillsExcellent computer literacy skills and experience using a variety of sales/administration programs and softwareExperience in delivering training is highly regarded What Opal can offer you: Work/life balance enabled with weekday and daytime hoursPro-rata Annual Leave and Sick LeaveAccess to the Opal Healthcare Academy and Opal Scholarships – valued at up to $15,000 over a period of 3 yearsOpportunities to specialise in additional disciplines of aged careEmployee Referral Program – earn bonuses for inviting your friends to work with us!A collaborative team environment with supportive management Please note all applicants must be willing to complete a pre-employment medical, police clearance and NDIS worker's clearance.