Help Desk & IT Support (Information & Communication Technology)Full timeMake an impact with a perfectly positioned software company:not a start-up and not an international corporationgrowing, well-funded & profitablehigh customer retentionNot too big and not too small - just right for someone like you to build your team and make a direct and lasting impact.Your new job:You will be joining the management team of a progressive, highly energised company. As you would expect, your new role involves leading the customer support team to ensure that customer enquiries are resolved effectively and efficiently.You will be implementing support strategies and process improvement with the intent of maintaining high standards of customer service.The role reports to the head of customer experience and is based in Sydney with the option for full flexibility from hybrid to remote working.You:You are an optimistic role model who is adaptable and can assess and consider evolving customer and business needs. As an experienced customer support leader, you are a strategic thinker with technical proficiency that sees both the big picture and the detail.You are pragmatic and confident making data-driven decisions. Leading a team is your passion, you are engaging, positive and a great coach.The opportunity:Make an impact in this goldilocks business. While reporting to the head of customer experience the business's scale is such that you will work alongside the CEO and COO and other leaders.You will be challenged. Customer retention is high and the business is growing but there is plenty to challenge you and your team in support. Your leadership will make a very obvious difference.Enjoy the benefits of flexible working to suit your aspirations – remote or hybrid with an office in the Sydney CBD. Great leadership team driving growth and quality.We encourage you to get involved. Please apply online.#J-18808-Ljbffr