Customer Support Manager - Applecross Shore Care CommunityApplecross Shore Care Community, The, Riverway, Applecross, Western Australia, Australia Req #795
At Opal HealthCare, we know that companies don't succeed, people do. Opal Healthcare is Australia's largest residential aged care provider, with 133 Care Communities and over 20,000 team members nationwide. Our values of Compassion, Accountability, Respect and Excellence are at the heart of everything we do.
As the Customer Support Manager, you will grow our business by leveraging your existing relationships and developing new relationships through social engagement activities to promote the Care Community.
Role requirements and responsibilities: Based @ Applecross Shore Care CommunityExperience in Hotel / Duty or Property Management is welcomeManagement of customer enquiries, conduction of site toursManagement of sales pipeline to improve conversion ratesImplementing sales programs to improve uptake of additional servicesMonitoring service standards and customer feedbackReception and other administration duties where requiredYou are: Passionate and driven about doing work that matters, creating a positive influence in an environment that values meaningful lifeA capable and empathetic leader who can confidently direct and lead teams to develop capability and achieve high-quality outcomesEngaging and collaborative, bringing energy and enthusiasm for working with families and colleagues, dailyAt Opal HealthCare we are dedicated to our purpose to bring joy to those we care for. In joining Opal, you will have access to a range of benefits including:
Work/life balanceDedicated mentoring & internal/external career development programs to build and accelerate your career - such as Nurse Graduate programs, Emerging Leadership Programs, Senior Leaders programs and more via our very own Opal Healthcare AcademySponsored study & training along with Scholarship opportunities of up to $15,000 for further education & training through local & national University, TAFE & RTO partnershipsPaid parental leaveEmployee Referral Program – earn up to $5,000 in incentives for inviting your friends to workInternal & external training programsNational secondment opportunities to diversify your experienceSector leading training, systems & innovationPlease note all applicants must be willing to complete a pre-employment medical, police clearance and NDIS worker's clearance.
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