Job DescriptionPhilips is a leading global healthcare company aiming to improve the lives of 2.5 billion people by 2030. We strive to make the world healthier and more sustainable through innovation developed across a broad range of Imaging, Information and Monitoring systems.An exciting opportunity has arisen for a customer-focused engineer to join our team in NSW, who will be working on multiple modalities such as DXR, CT and MRI. This is a critical customer-facing role with responsibilities of maintaining and developing robust customer relationships and providing expert technical advice on maintenance, installation, and servicing of our medical equipment (software & hardware) in line with our regulations and policies.Location: You will be based and supporting Grafton, Coffs Harbour, and Port Macquarie or other locations required by the business.Your role:Providing best-in-class service which includes technical support, corrective & preventative maintenance, repairs, commissioning & installation of equipment and software & hardware upgrades.Actively participating in the sales process and providing expert technical support throughout the entire life cycle of our customer relationships (from pre-sales through to implementation and post-sales support).Taking a lead in managing and supporting technical escalations through to resolution ensuring all stakeholders are continually updated on progress according to the company process.Determining the most cost-effective repair/solution to minimize customer downtime.Be able to work reasonable additional hours outside business hours as necessary.You're the right fit if:Previous experience in customer-facing service engineering background within the medical equipment or Biomedical industry and experience with DXR, CT and MRI would be advantageous.Strong IT skills, and the ability to work in a fast-paced environment.A degree-level education or equivalent in Electronics, Electrical Engineering, or Biomedical Engineering.You will also need to hold a full AU driver's license and a Police Check will form part of the recruitment process.About Philips:A career with Philips Healthcare affords you the opportunity to make a meaningful difference in the lives of real people by succeeding at real challenges.Tool of trade car allowanceOngoing Learning and Development opportunitiesAccess to the Philips Employee ShopFlexibility in a career with a positive and supportive atmosphere in which to develop your talents further.About UsAt Philips, we believe that every human matters. As a global health-tech leader, we focus on improving people's health and wellbeing through meaningful innovation. The people who work here share our passion and are motivated to bring this purpose to life.For more than 130 years, we have been creating technologies and innovations that improve people's lives and support healthcare practitioners. Headquartered in the Netherlands and operating in more than 100 countries globally, we focus our advanced technology and deep clinical and consumer insights on Precision Diagnosis, Image Guided Therapy, Enterprise Informatics, Monitoring/ Connected Care, Sleep & Respiratory Care and Personal Health.We're committed to building a diverse and inclusive workplace culture where people feel heard, valued and connected. Because we know the possibilities are unlimited when people feel empowered to grow and succeed together.#J-18808-Ljbffr
