Philips is a leading global healthcare company aiming to improve the lives of 3 billion people by 2025.
We strive to make the world healthier and more sustainable through innovation developed across a broad range of Imaging, Information, and Monitoring systems.
A great opportunity awaits for a customer-oriented engineer to become part of our team in Brisbane, responsible for servicing QLD/NT and Northern NSW regions.
This role will specialize within our CT and Ultrasound portfolio.
This is a critical customer-facing role with responsibilities of maintaining and developing robust customer relationships and providing expert technical advice on maintenance, installation, and servicing of our medical equipment (software & hardware) in line with our regulations and policies.
Responsibilities include: Working collaboratively with the wider organisation to provide exceptional service to our customers, including corrective & preventative maintenance, commissioning & installation of equipment, and software & hardware upgrades.
Actively participating in the sales process and providing expert technical support throughout the entire life cycle of our customer relationships (from pre-sales through to implementation and post-sales support).
Taking a lead in managing and supporting technical escalations through to resolution, ensuring all stakeholders are continually updated on progress according to the company process.
Providing best-in-class service to our customers with technical support, maintenance, and repairs on equipment by determining the most cost-effective repair/solution to minimize customer downtime.
Maintaining a high level of knowledge through continual training and development, keeping up to date with new technologies relevant to your area of focus.
The role will normally be located in Brisbane QLD; however, Philips may require you to work at alternative locations including interstate such as Northern NSW from Tweed Heads to Grafton and NT on an as-needed basis.
Be able to work reasonable additional hours outside business hours as necessary to efficiently and effectively carry out the job role, including on-call support.
You will have: Previous experience in customer-facing service engineering roles.
While familiarity with medical equipment like CT and Ultrasound is desirable, candidates from various industries are welcome.
A Restricted Electrical License.
A degree-level education or equivalent experience in Electronics, Electrical Engineering, Biomedical Engineering, or experience as an Engineer in the Australian Defense Force specializing in Communications Electronics, RADAR, Instrumentation, or Avionics.
Strong IT skills and the ability to work in a fast-paced environment.
A full AU driver's license and Australian working rights.
Police checks will be required during the onboarding process.
About Philips We are a health technology company built around the belief that every human matters, and we won't stop until everybody everywhere has access to quality healthcare.
Do the work of your life to help the lives of others.
#J-18808-Ljbffr