Are you told constantly you have the Best of the Best Customer Experience?…ONCE IN A LIFETIME BENDIGO ROLE to offer this with our Iconic Brand! Metricon Homes, Australia's largest home builder, is committed to recruiting outstanding individuals who share our passion for delivering quality, service, and award-winning living solutions for Australian families. Based in our fun, family environment Bendigo Office, work within the busy Pre-Site Operational Customer Support team supporting our Regional Northern Victorian customers through their pre-build process. You will also work closely internally with Drafting, Estimating, Studio M, and Permits to get them to site and do a handover with the build team.
Reporting to the Customer Service Manager, your responsibilities will include:
Effectively manage your customer expectations and ensure they are aware of the status of their home during the pre-construction process.Deliver exceptional customer service, build and maintain customer relationships.Continuously provide updates to your customers.Maintain a high degree of accuracy recording customer project details.Liaise with drafting, estimating, studio, and external suppliers and coordinate client variations when required.Ensure customer quality control through professional communications, maintaining data entry, and executing report compilation.Consistently develop thorough knowledge of Metricon products, services, and processes in order to confidently interact with clients.Assist with all Customer Support related tasks.Metricon will offer you:
No two days are the same in this role.Our people are what makes us Australia's leading home builder - #1 Home Builder for the 9th consecutive year.Be supported by a Management Team that has a Culture Where You Matter.Values - We're together, We're ready, We Own It, and We Do it with Care.On-going learning and development opportunities to help build your skills and reach your potential.We promote mentoring and provide genuine opportunities for role progression, along with a competitive salary and salary package opportunities.Attractive housing discounts on our award-winning homes.You Matter! Physical fitness, free flu vaccinations, nutrition, and mental well-being are just some of the programs we sponsor at Metricon to address your well-being.24/7 access to our LifeWorks confidential support program which includes coaching for success and navigating personal and work challenges.Exclusive access to building discounts, supplier/trade discounts, and retail discounts with big-name brands through our rewards platform.The successful candidate will have:
Experience working within an account management or customer management focused role ideally within residential building or similar.Experience in understanding residential construction contracts and plans is an advantage or some form of building knowledge.Proven experience in being a member of a successful, dynamic, multi-channel, and results-focused customer service team with a passion for customer service excellence.Proven ability to troubleshoot and effectively meet deadlines in order to meet established performance standards.Ability to clearly identify client needs and generate solutions to suit both the customer and employees.Intermediate Microsoft WORD and EXCEL computer skills.Highly organized – ability to multi-task and deal with a variety of activities.If you feel you have the knowledge, skills, and experience to excel in this role, then apply with your Cover Letter and Resume. This role requires a national police check to be undertaken by the successful candidate.
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