Customer Support Coordinator

Opal Healthcare is Australia's largest residential aged care provider, with 101 Care Communities and over 12,000 team members nationwide.Our values of Compassion, Accountability, Respect and Excellence are at the heart of everything we do.Katoomba Views Care Community is set in a historic building dating back to 1911, our Care Community retains the hospitality and homely environment of years gone by.Located in the beautiful World Heritage Blue Mountain, with delightful scenic views, we're within easy reach of local shops, cafes and amenities.With cosy lounges and covered courtyards, there are plenty of welcoming places to spend time with loved ones or enjoy quiet moments of reflection.Our companion model of care fosters a sense of family and belonging among residents.As a valued Team Member of Opal HealthCare, you can expect the following: Work/life balance – full time role with Monday to Friday hoursCareer Progression and Development Pathways – we have developed a number of internal leadership courses, as well as mapped pathways to leadership and management roles across all of OpalOngoing growth and learning – gain access to the Opal Healthcare Academy and Opal Scholarships for further study – you could be offered a package valued at up to $15,000 over a period of 3 years to elevate your careerEmployee Referral Program – earn bonuses for inviting your friends to work with us, with no limit on the number of referrals you can make!101 locations across Australia – we are one of Australia's largest Residential Aged Care Providers and operate in 5 states.If you need to relocate or wish to transfer between Care Communities for career progression, we can support you Role requirements and responsibilities: Experience in Sales/Administration roles (Aged Care Preferred)Management of customer enquiries, conduction of site toursManagement of sales pipeline to improve conversion ratesImplementing sales programs to improve uptake of additional servicesMonitoring service standards and customer feedbackRostering of all team members in the Care CommunityPayroll for all team members in the Care CommunityManaging invoicing and accounts payable Please note all applicants must be willing to complete a pre-employment medical, police clearance and NDIS worker's clearance.