Develop your career at REA!Permanent OpportunityKnow someone who would be great for this role and want to land yourself a $2,000 referral bonus?
Check out our Employee Referral Program and use the Refer button to submit their details.You're here because you're interested in taking the next step in your career.
Your team knows you are great, but this team might not know you so well.
This role reports to David Darius - Customer Support Lead – it wouldn't hurt to reach out to them for a chat to learn more about the position!
Prior to applying, please speak with your current manager – it's crucial they are aware of your interest in another role.
Which team is this inThe Customer Support team sits within our Customer Solutions and Operations team, alongside our Fulfilment Solutions team, Ad Operations & Programmatic.The Customer Support Consultant is the front-line customer service interface for REA Group's customers, consumers and internal stakeholders.
You will be joining a team who are passionate about service and the loyalty of our customers.Day to day of the jobResolve issues with our customers via phone, email and web chat in an empathetic, professional and timely mannerBe digitally-savvy, we use a variety of systems, such as Zendesk, Slack, Salesforce (previous experience with these would give you bonus points)Balance customer demand and multi-tasking in a fast-paced customer contact environmentWork as part of a high performing team, driving for performance excellenceCommunicate with colleagues across all levels of the organisation, influencing to find the best customer outcomeProactively identify opportunities to innovate and improve the employee experience, customer experience and operational excellenceProvide thoughtful and insightful feedback to improve REA products and servicesWho we're looking for Going above and beyond delivering service that promotes customer loyalty and advocacy through clear communication, positive language, active listening and empathyResolving customer problems in a timely manner through strong analysis and decision making, persuasion skills and being adaptable to meet customer needsDemonstrating resilience, taking accountability for the customer experience and displaying a continuous improvement mindsetSome of these things might push you out of your comfort zone or you might be looking at this thinking you can absolutely flourish in this role… Whatever you think, we think you should throw your hat in the ring!Reach out to Morgan Thorndyke if you need any help.
