This is a Customer Support Consultant role with one of the leading companies in AU right now -- Winning Group -- with an amazing team. They are continuing to grow rapidly. This is the chance to join right as the takes off. More About the Role at Winning Group Job Description Appliances Online is the E-Commerce brand that revolutionised the online appliance market in the early 2000s and has been a leader in the field ever since. The Customer Support Consultant position entails answering real-time inbound customer enquiries via phone, email, and live chat to provide exceptional customer service, with a focus on meeting weekly service and sales KPIs. - Wow our customers with exceptional knowledge of products and services. Make every interaction memorable. - Smash weekly goals by hitting KPIs like a pro; calls, chats, revenue and customer satisfaction so you can get those well-deserved bonuses. - Handle escalations like a pro, directing them to the very best solutions. - Be the bridge between customers and manufacturers, building meaningful relationships from every angle. - Elevate your skills with daily training, master product knowledge, and streamline processes. Additional information - Permanent Full-time role or Part-time (Min 4 days) - Shift patterns available: 6:30am to 3:00pm, 8:30am to 5:00pm, 9:30am to 6:00pm & 2:30pm to 11:00pm. - Competitive Salary + Super + Bonuses + Penalty Rates + Overtime (OTE On Target Earnings $70,000+)! - Supportive and fun office atmosphere complete with amenities like a pool table, table tennis, a fully stocked kitchen with snacks, and much more! - Dog friendly workplace! - Sizzle and mingle at our weekly breakfast BBQ. - Lunch provided for all team members during our sales periods. - Friday festivities, including after-work drinks, engaging evening social events, and exciting raffles to end the week on a high note. If you don't think you're a perfect fit, you should still sign up to Hatch and create a profile, we'll match you to other roles that suit your profile. Hatch exists to level the playing field for people as they discover a career that's right for them. We model this in our hiring process for our partners like Winning Group . Applying here is the first step in the hiring process for this role at Winning Group . We do not discriminate on the basis of gender identity, sexual orientation, cultural identity, disability, age, or any other non-merit factors. To put it simply, Hatch is for everyone.
