Customer Support Consultant

This is a Customer Support Consultant role with one of the leading companies in AU right now -- Winning Group -- with an amazing team. They are continuing to grow rapidly. This is the chance to join right as the takes off. More About the Role at Winning Group The Customer Support Consultant position entails answering real-time inbound customer enquiries via phone, email, and live chat to provide exceptional customer service, with a focus on meeting weekly service and sales KPIs. - Providing a high level of customer service to our customers with exceptional knowledge of our products, services, processes and systems.  - Exceeding weekly targets by achieving KPIs for calls, chats, revenue and customer satisfaction. - Prioritization of customer service when complaints arise, and refer them to the correct escalations department.  - Liaise with manufacturers on behalf of customers and uphold positive. relationships with suppliers. - Involvement in daily stand up training to increase knowledge in products and processes. - Building relationships with necessary teams to ensure our customers are provided with the best possible experience. - Embodiment Winning's company values Key Skills & Experience. If you don't think you're a perfect fit, you should still sign up to Hatch and create a profile, we'll match you to other roles that suit your profile. Hatch exists to level the playing field for people as they discover a career that's right for them. We model this in our hiring process for our partners like Winning Group . Applying here is the first step in the hiring process for this role at Winning Group . We do not discriminate on the basis of gender identity, sexual orientation, cultural identity, disability, age, or any other non-merit factors. To put it simply, Hatch is for everyone.