Customer Support Consultant

Are you a charismatic, tech-savvy individual who's passionate about health care?Through innovative software and apps, Precedence is aiming to help transform the way in which health care is managed and delivered in Australia. You will be working with a group of talented and dedicated colleagues focused on developing cloud, desktop and mobile digital health solutions that help health professionals and patients better manage complex health needs in an innovative way. As a Customer Support Consultant, you will provide IT assistance to doctors, nurses, allied health and consumers via phone and email. You don't need a background or qualification in IT, but you do need to have an interest in healthcare and know your way around a computer. All training required will be provided. Responsibilities:Investigate and provide customer assistance with technical issues reported via phone, email or remote support to health care professionals and consumersManage multiple open cases at one time and identify and escalate issues requiring urgent attentionWork with our technical team to resolve casesIntroduce our system to new users and provide training to our current customersAdministrative tasks and database maintenanceProvide training to users Key Requirements:Experience in customer serviceAbility to communicate effectively Excellent problem solving skillsAbility to multitask, prioritise and work in a fast paced environmentExperience working independently Team playerWell developed general IT skills in both Windows and Mac operating systemsAdministrative experience with an excellent knowledge of the Microsoft Suite (Word, Excel, Outlook)Previous experience or a general interest in health careWhat We Offer:Full-time positionGreat fun team to work withHybrid work environment (Opportunity to work from home a few days a week after training is completed)Career growth opportunitiesPlease note applications will only be accepted from applicants with full permanent working rights in Australia.
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