Customer Support Consultant

This is a Customer Support Consultant role with Winning Group based in Waterloo, Australia
Winning Group --
Role Seniority - A role for someone with underlying potential, good motivation and ability to learn. Typically no direct experience is required.
More about the Customer Support Consultant role at Winning Group
The Customer Support Consultant position entails answering real-time inbound customer enquiries via phone, email, and live chat to provide exceptional customer service, with a focus on meeting weekly service and sales KPIs.
Providing a high level of customer service to our customers with exceptional knowledge of our products, services, processes and systems. Exceeding weekly targets by achieving KPIs for calls, chats, revenue and customer satisfaction. Prioritization of customer service when complaints arise, and refer them to the correct escalations department. Liaise with manufacturers on behalf of customers and uphold positive. relationships with suppliers. Involvement in daily stand up training to increase knowledge in products and processes. Building relationships with necessary teams to ensure our customers are provided with the best possible experience. Embodiment Winning's company values Key Skills & Experience.
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Before we jump into the responsibilities of the role. No matter what you come in knowing, you'll be learning new things all the time and the Winning Group team will be there to support your growth.
???? Please consider applying even if you don't meet 100% of what's outlined ????
Key Responsibilities
Customer Query Handling ? Pipeline Management
Key Strengths
Attention to detail Verbal communication Problem solving
Why Winning Group is partnering with Hatch on this role. Hatch exists to level the playing field for people as they discover a career that's right for them. So when you apply you have the chance to show more than just your resume.
A Final Note: This is a role with Winning Group not with Hatch.
We do not discriminate on the basis of gender identity, sexual orientation, cultural identity, disability, age, or any other non-merit factors. To put it simply, Hatch is for everyone.
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