TSA have been partnered with Telstra for over 25 years, we pride ourselves on providing positive and memorable customer experiences. Our business has been built from passionate customer service and sales people, and we are continuing to grow and expand our team in Brisbane.
This is an exciting opportunity to represent Australia's largest telecommunications company, you will answer calls from everyday Aussies, calling through with enquiries for new and existing Telstra services and products.
Job Description What it means to be a part of our team: Fully paid comprehensivetraining: We will take you through our 5 week training period, where we teach you everything from Telstra products, customer handling and troubleshootingtechniques WFH Flexibility: First week of training will be conducted on-site. Thereafter you will operate on a work-from-home model.On-site requirements will be circumstantial. Internal Career Progression: Be supported by our development programs, providing you the opportunity to grow and progress within our business Be a part of the TSA Way: You'll be rewarded, recognised and a part of a business that knows how to have fun! Play ping pong on your lunch break, attend team events, work amongst like-minded people where you're guaranteed to make great mates What you'll do: Answer inbound calls, engage with customers by asking questions regarding their enquiry, assisting them in finding a resolution Provide expert advice and troubleshoottechnology faults that customers might be facing Provide empathy and understanding to your customers through effective communication skills Take ownership, haveconfidence in your ability to de-escalate any customer grievances Be available when our customers need us, flex to the hours that are required Qualifications What makes you perfect for this role: Excellent communication skills, ability to listen, empathise, respect and enjoy general chit chat! Open to learning new skills, implementing them and celebrating your wins Exhibit resilience, and techniquesto allow you to perform at your best Strong multi-tasking skills, ability to easily navigate computer systems You have a solution based mind-set, always ready to solve a problem Have a fixed internet connection and suitable work from home set-up Availability to work Monday - Sunday, between 7am - 11pm (penalty rates apply) If you're ready to take the next step and build a career in a vibrant workplace, we want to hear from you!! Submit your application and you will hear from our recruitment team very soon!
Additional Information This is your opportunity to develop and grow in a stable, full time position. Submit your resume today and begin your new career with TSA!
Check out our social media pages: Website: Instagram:tsa_group_ LinkedIn: #J-18808-Ljbffr
