Customer Support Centre Team Leader

About UsHitachi Construction Machinery Australia (HCA) is a leading manufacturer of construction and mining equipment.The OpportunityBased in Revesby, we are currently seeking an experienced and proactive Customer Service Team Leader to join our National Contact Centre team. You will lead a team in charge of managing outbound correspondence to existing Hitachi Clients providing proactive equipment management solutions using the various machine technology and service information tools. You will also be responsible for the various other outbound customer contact initiatives to optimise revenue.Your key responsibilities will include:Leading a team to provide the highest levels of customer serviceProvide coaching and development to the teamOptimising customer experience and salesProvide customers with solutions utilising the various technology and service informationMaintenance and management of customer information and machine intelligenceDeliver on both individual and business targets and objectivesEnsure timely and concise reporting on performance and processesAs the ideal candidate, you will have:Team Leader/management experience in a high-volume, dynamic, call centre or customer service environmentHigh level of attention to detail as you will be entering essential information in our systemsMechanical aptitude is an advantageExperience in a parts or service environment in earthmoving or associated industries is highly regardedStrong computer literacy including the use of CRMExcellent written and verbal communication skills to direct high-volume enquiriesHelpful and adaptable approach when understanding customer needs with an ability to navigate and solve complex issuesBenefits – What's in it for you?Hybrid working: Opportunity to work from home up to 2 days per weekRevesby Location with FREE on-site parkingTWO bonuses a year: Potential to earn biannual bonuses providing increased earning capacityFull-time, permanent opportunity in a leading OEM with long term job securityEmployee Rewards: Exclusive discounts across major retailers through our employee rewards programHealth: Discounted Medibank health insurance policyWellness program: access to Employee Assistance ProgramUniform: Generous corporate uniform suppliedTraining and Development: Continuous training and upskilling with real career development opportunities, start your rewarding career now!Here at Hitachi, we believe that success comes from the partnership of our market-leading products and the quality of our people. We are an equal opportunity employer, do not discriminate and wholeheartedly value diversity at our company.#J-18808-Ljbffr