Customer Support Associate - Work From Home

Job Description:

Jacobs Engineering Group is looking for a motivated and independent Customer Support Associate to join our team in Sydney, New South Wales, AU. This is a part-time, entry-level position that allows you to work from the comfort of your own home.

Responsibilities:- Provide exceptional customer support via phone, email, and chat- Assist customers with product inquiries, order status, and issue resolution- Collaborate with cross-functional teams to ensure customer satisfaction- Utilize problem-solving and critical thinking skills to address customer needs- Document customer interactions and feedback for continuous improvement- Meet or exceed key performance indicators and service level agreements

Requirements:- Strong communication skills- Ability to work independently with minimal supervision- Motivated and enthusiastic about helping customers- Strong problem-solving and critical thinking abilities- Proficient computer skills and familiarity with customer support software- High school diploma or equivalent- Previous customer service experience is a plus but not required

Benefits:- Disability insurance- Company-provided equipment- Paid overtime opportunities- Ongoing learning and development opportunities for personal and professional growth

Equal Opportunity Statement:Jacobs Engineering Group is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We welcome and encourage applicants of all backgrounds, including those with disabilities, to apply for this position.

If you are interested in joining our team as a Customer Support Associate, please apply by the deadline of July 13, 2024. We look forward to reviewing your application and potentially welcoming you to the Jacobs family.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.