**Job Title:** Customer Support Associate - Remote Work
**Company:** Erie Insurance Group
**Location:** Sydney, New South Wales, AU
**Job Type:** Part-Time
**Seniority:** Entry Level
**Years of Experience:** 1
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**Job Description:**
Erie Insurance Group is seeking a passionate and hardworking Customer Support Associate to join our team in a remote role. As a Customer Support Associate, you will be on the front lines of our customer experience, providing outstanding service and support to our policyholders and potential customers. This is an exciting opportunity for individuals who thrive in a fast-paced environment and are eager to grow their careers in customer service.
**Key Responsibilities:**
- **Customer Interaction:** Respond promptly to customer inquiries via phone, email, and chat, providing accurate information regarding policy details, coverage options, and claims processes.
- **Problem-solving:** Identify customer issues and provide effective solutions, ensuring customer satisfaction and loyalty.
- **Record Keeping:** Maintain accurate and detailed records of customer interactions in our CRM system, ensuring compliance with company policies and procedures.
- **Product Knowledge:** Stay updated on Erie Insurance's products, services, and promotions to deliver informed assistance to customers.
- **Collaboration:** Work closely with other departments, including claims and underwriting, to resolve customer concerns efficiently.
- **Feedback Loop:** Actively gather customer feedback and relay information to the management team to improve service processes and product offerings.
- **Sales Support:** Assist in identifying sales opportunities and upselling services during customer interactions when appropriate.
- **Training Participation:** Engage in ongoing training and development programs to enhance customer service skills and knowledge of insurance products.
- **Adherence to Policies:** Ensure compliance with all legal and regulatory requirements pertaining to customer interactions and data handling.
**Requirements:**
- **Education:** High school diploma or equivalent; additional education or certification in customer service is a plus.
- **Experience:** Minimum of 1 year in a customer service role, preferably in the insurance or financial services industry.
- **Personality Traits:** A passionate attitude towards customer service and a hardworking mindset, willing to go the extra mile to ensure customer satisfaction.
- **Soft Skills:** Strong persuasion skills, enabling effective communication and negotiation with customers, alongside excellent time management abilities to handle multiple inquiries and tasks efficiently.
- **Technical Skills:** Proficient in using customer service software, CRM systems, and Microsoft Office Suite.
- **Availability:** Must be flexible to work part-time hours, including evenings and weekends as needed.
**Benefits:**
- Free accommodation provided by the company.
- Flexibility to work remotely from your home.
- Paid overtime for extra hours worked beyond scheduled shifts.
- Opportunities for career advancement within a growing and dynamic organization.
**Working Environment:**
Erie Insurance Group is committed to cultivating a harmonious workplace where collaboration and respect prevail. We believe that a positive work environment leads to better service and stronger team performance, and we encourage our associates to contribute to this culture of mutual support and positivity.
**Application Deadline:**
Interested candidates are encouraged to apply by **October 7, 2024**.
**Equal Opportunity Statement:**
Erie Insurance Group is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
