Customer Support Associate

Job Description:

Duke Energy is seeking a Customer Support Associate to join our team in Adelaide, South Australia. As a Customer Support Associate, you will be responsible for providing exceptional customer service to our clients, resolving inquiries and issues in a timely and professional manner. This position is part-time and at the Associate level, requiring at least 2 years of experience in a customer service role.

Responsibilities:
- Handling customer inquiries via phone, email, and chat
- Resolving customer complaints and issues efficiently
- Providing information about products and services
- Processing orders and returns
- Maintaining customer records and databases
- Collaborating with other team members to ensure a seamless customer experience
- Researching and presenting solutions to complex customer problems

Requirements:
- Demonstrated experience in customer service
- Excellent communication skills
- Strong attention to detail
- Hardworking and resilient attitude
- Ability to work in a fast-paced environment
- Proficiency in Microsoft Office and customer service software
- Ability to research and present solutions effectively
- Equal opportunity statement: Duke Energy is an equal opportunity employer and prohibits discrimination based on race, gender, religion, sexual orientation, and other factors.

Benefits:
- Free accommodation (if applicable)
- Parental leave
- Company-provided equipment

Working Environment:
Join a team that is at the forefront of the industry, leading with cutting-edge ideas and solutions. You will have the opportunity to work with a diverse group of professionals and contribute to the success of Duke Energy.

Don't miss this exciting opportunity to join Duke Energy as a Customer Support Associate in Adelaide, South Australia. Apply now before the deadline on July 15, 2024.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.