Customer Support Assistant - Work From Home

Job Description:

Eli Lilly is seeking a dynamic and detail-oriented Customer Support Assistant to join our team. This is a part-time position that allows you to work remotely from home in Sydney, New South Wales, Australia. As an Associate level role, we are looking for candidates with at least 3 years of experience in customer support or a related field. The successful candidate will possess the following personality traits: resilience and resourcefulness, as well as soft skills in decision-making and analysis.

Responsibilities:
- Providing outstanding customer support via phone, email, and chat
- Resolving customer inquiries and issues in a timely and professional manner
- Creating and updating customer accounts in our system
- Collaborating with internal teams to escalate and resolve complex customer issues
- Maintaining accurate records of customer interactions and transactions
- Contributing to the improvement of customer support processes and procedures

Requirements:
- Minimum of 3 years of experience in customer support or a related field
- Excellent communication skills, both written and verbal
- Strong problem-solving abilities and attention to detail
- Proficiency in MS Office and CRM software
- Ability to work independently and as part of a team
- Resilient and resourceful attitude towards challenges
- Strong decision-making and analytical skills

Benefits:
- Profit sharing opportunities
- Relocation allowance for eligible candidates
- Free food provided during working hours
- Collaborative work environment with colleagues from around the world, promoting a global village mentality

Equal Opportunity Statement:
Eli Lilly is an equal opportunity employer and values diversity in the workplace. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or any other protected characteristic. All qualified applicants will receive consideration for employment.

If you meet the qualifications and are excited about the opportunity to work from home as a Customer Support Assistant at Eli Lilly, please apply by the deadline of July 12, 2024. We look forward to reviewing your application!How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.