**Job Title: Customer Support Assistant - Work from Home**
**Company: Owens & Minor**
**Location: Perth, Western Australia, AU**
**Job Type: Part-Time**
**Seniority: Entry Level**
**Years of Experience: 1**
**Deadline to Apply: ******** **
**Company Overview:**
Owens & Minor is a global healthcare solutions company dedicated to improving patient care and enabling healthcare providers to deliver exceptional services. We prioritize innovation, compassion, and sustainability in everything we do, ensuring that we make a positive impact on our communities and stakeholders.
**Job Summary:**
We are looking for a Customer Support Assistant to join our dynamic team. This is a part-time, entry-level position intended for individuals who are resourceful, reliable, and committed to providing excellent support to our customers. As a Customer Support Assistant, you will play a crucial role in responding to customer inquiries and helping them navigate our products and services while ensuring complete satisfaction throughout their experience with us.
**Key Responsibilities:**
- Provide prompt and professional responses to customer queries via phone, email, and live chat, ensuring a high level of customer satisfaction.
- Assist customers in troubleshooting issues related to products and services, offering clear guidance and innovative solutions.
- Document and escalate complex customer concerns to the appropriate departments effectively while maintaining detailed records of customer interactions.
- Collaborate with team members to develop effective strategies to improve customer service processes and enhance the customer experience.
- Engage in continuous personal and professional development to stay knowledgeable about Owens & Minor products, services, and industry standards.
- Participate in training sessions and team meetings to share insights, present challenges, and collaborate on best practices.
- Support the sales team by providing customers with accurate product information, including pricing, availability, and promotional offers.
- Follow established policies and procedures to ensure compliance and quality standards within the customer support process.
- Contribute innovative ideas to enhance support services and customer interaction protocols.
**Qualifications and Requirements:**
- A minimum of 1 year of experience in a customer service role, preferably in a healthcare or related industry.
- High school diploma or equivalent; additional certifications in customer service or related fields are a plus.
- Exceptional communication skills, both verbal and written, with the ability to present information clearly and effectively.
- Proficiency in using customer support software, CRM systems, and standard office applications (e.g., Microsoft Office Suite).
- Demonstrated reliability and resourcefulness, with the ability to manage multiple tasks and prioritize effectively in a fast-paced environment.
- Strong problem-solving skills with a commitment to continuous learning and improvement.
- A friendly demeanor with a passion for customer service and an ability to build rapport with clients.
- Basic familiarity with the healthcare industry is advantageous but not essential.
**Personality Traits:**
- **Reliable:** Able to consistently meet deadlines and fulfill commitments.
- **Resourceful:** Capable of finding innovative solutions and managing challenges with minimal guidance.
**Soft Skills:**
- **Presentation:** Strong ability to present ideas clearly and engagingly.
- **Innovation:** Open to proposing new ideas and approaches to improve service delivery and enhance customer experience.
**Working Environment:**
At Owens & Minor, we understand the importance of work-life balance and promote a culture of well-being for our employees. Our work-from-home setup provides the flexibility you need while maintaining a supportive and collaborative team environment.
**Benefits:**
- Free accommodation during the onboarding and training period.
- Paid overtime for hours worked beyond the normal workload.
- Life insurance coverage to provide peace of mind for you and your family.
**Equal Opportunity Statement:**
Owens & Minor is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We encourage applicants from all walks of life and perspectives to apply, regardless of race, gender, disability, sexual orientation, or background.
We look forward to welcoming a new member to our team who shares our values and commitment to exceptional customer care! Please submit your application by the deadline of ******** .How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
