Customer Support Assistant

Job Category: Retail, Retail Operations
Dymocks Retail is a nationally recognised multi-channel retail brand with over 40 locally owned and operated stores across Australia. The largest bookselling network in Australia, we pride ourselves on providing the best experience for our customers through our extensive range of books, gifts, and stationery.
Job DescriptionWe are looking for an energetic and enthusiastic individual to join our team in a part-time capacity on Mondays to Thursdays. As the Customer Support Assistant, you will be responsible for responding to customer queries and delivering exceptional and prompt customer service.
Your responsibilities as the Customer Support Assistant will require you to:
Consistently deliver exceptional customer service whilst forming complete solutions to all issues.Respond to customer queries on ZENDESK in a timely manner.Prioritise assisting the support team in answering phone calls when required.Manage requests and work with other areas of the business or website.Desired Skills and ExperienceQualities and skills of the successful applicant include:
Passion for meeting customer needs and providing the best levels of service to every customer.Ability to resolve customer complaints and issues whilst maintaining a professional and calm demeanor.High level of written and verbal communication skills, including email and phone.Good knowledge of Microsoft Excel and Word applications.Ability to multi-task across many channels.Able to work quickly and accurately with high attention to detail.Strong organisation, time management, and planning skills are essential.If you have the drive, passion, and willingness to achieve instrumental results, then apply now!
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