**Job Title: Customer Support Assistant**
**Company: CBS**
**Location: Sydney, New South Wales, AU**
**Job Type: Part-time**
**Seniority: Entry Level**
**Years of Experience: 0**
**Job Description:**
CBS is seeking a passionate and dedicated **Customer Support Assistant** to join our dynamic team in Sydney. As a vital member of our customer service department, you will play an essential role in delivering exceptional support to our clients while fostering positive relationships. This is an excellent opportunity for entry-level candidates eager to develop their skills in a supportive and fast-paced environment.
**Key Responsibilities:**
- **Customer Interaction:** Respond to customer inquiries through various channels, including phone, email, and chat, while ensuring a high level of customer satisfaction.
- **Problem Resolution:** Provide innovative and effective solutions to customer issues by troubleshooting problems and resolving complaints in a timely manner.
- **Database Management:** Accurately document customer interactions in our CRM system, including orders, feedback, and any follow-up action required.
- **Product Knowledge:** Gain a comprehensive understanding of CBS products and services to effectively relay information to customers and promote additional services and products when appropriate.
- **Team Collaboration:** Work closely with other customer service team members and departments to facilitate seamless service delivery and share knowledge regarding best practices.
- **Continuous Improvement:** Participate in training sessions and workshops aimed at enhancing your skills and service delivery techniques.
- **Feedback Loop:** Gather and report customer feedback to help improve product and service offerings.
- **Administrative Support:** Assist with administrative tasks as needed, including scheduling appointments, managing customer data, and preparing reports.
**Requirements:**
- **Education:** High school diploma or equivalent is required. Additional relevant education is a plus.
- **Experience:** No prior experience is necessary; however, any customer-facing experience or internships in a similar role will be valued.
- **Personality Traits:**
- **Reliable:** A strong sense of responsibility in completing tasks accurately and on time.
- **Independent:** Ability to work autonomously while managing workload and priorities effectively.
- **Soft Skills:**
- **Communication:** Excellent verbal and written communication skills, with a strong customer focus.
- **Teamwork:** Willingness to collaborate and support colleagues to achieve common goals.
- **Technical Skills:** Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and basic computer skills. Familiarity with CRM software will be beneficial.
**Benefits:**
- Paid sick leave
- Paid overtime
- Vision insurance
- A commitment to employee well-being through health and wellness initiatives
**Working Environment:**
At CBS, we prioritize the health and well-being of our employees. Our commitment to health and wellness initiatives ensures that team members have access to resources that support their mental and physical well-being. We maintain a friendly and inclusive workplace that values every team member.
**Application Deadline:**
All interested candidates are encouraged to apply by **October 22, 2024**.
**Equal Opportunity Statement:**
CBS is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We encourage applications from individuals of all backgrounds and experiences, and we strive to ensure that every applicant receives a fair assessment of their skills and qualifications.
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Join us at CBS and become part of a team that values your contribution while fostering your professional growth. We look forward to receiving your application!How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
