**Job Title:** Customer Support Assistant
**Company:** Zimmer Biomet Holdings
**Location:** Perth, Western Australia, AU
**Job Type:** Part-Time
**Seniority:** Entry Level
**Years of Experience:** 0
**About Us:**
Zimmer Biomet Holdings is a global leader in musculoskeletal healthcare, dedicated to improving the quality of life for patients around the world. Our commitment to innovation and excellence drives us to seek passionate individuals who share our vision. We are looking for a Customer Support Assistant to join our dynamic team in Perth, where you will help support our mission by delivering exceptional service to our customers.
**Job Overview:**
As a Customer Support Assistant at Zimmer Biomet, you will play a critical role in providing support to our customers, ensuring their needs are met, and contributing to an outstanding customer experience. This entry-level position is perfect for a resilient and independent individual who is eager to learn and grow within the healthcare industry.
**Key Responsibilities:**
- Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
- Assist customers with product-related questions, order tracking, and issue resolution.
- Maintain a thorough understanding of Zimmer Biomet's product offerings to effectively address customer concerns.
- Collaborate with internal teams to escalate and resolve customer issues as necessary.
- Document customer interactions and feedback in the CRM system to ensure accurate record-keeping.
- Contribute to the development of FAQs and support documentation to enhance customer self-service options.
- Participate in customer feedback initiatives to gather insights for product improvement.
- Assist in maintaining a clean and organized workspace, conducive to collaboration and creativity.
- Support special projects or initiatives as required by the customer support team.
**Requirements:**
- Strong communication skills, both verbal and written.
- Resilient and independent, able to handle challenging situations with grace and professionalism.
- Ability to thrive in a fast-paced environment while maintaining a positive attitude.
- Demonstrated creativity in problem-solving and adapting to new situations.
- Basic proficiency in computer applications, including CRM systems, Microsoft Office Suite, and data entry.
- A proactive approach to seeking solutions and improving processes.
- Ability to work effectively both independently and as part of a team.
- Flexibility to work part-time hours, including the potential for varied shifts as per business needs.
- An eagerness to learn and grow within the customer support field.
**Benefits:**
- Profit-sharing program to reward your contributions to the company's success.
- Parental leave to support work-life balance for new parents.
- Visa sponsorship for eligible candidates to enable you to be part of our global team.
**Working Environment:**
At Zimmer Biomet, we value creativity and innovation. Our work environment encourages independent thinking and problem-solving, where every team member can unleash their creativity and contribute to our mission of enhancing patient care.
**Application Deadline:**
Please submit your application by October 13, 2024.
**Equal Opportunity Statement:**
Zimmer Biomet is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or veteran status.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
